HOZARI INFORMATION
Returns & Exchanges
We want you to feel confident shopping with HOZARI. This brief guide explains how to request a return or exchange for an eligible item.
Eligibility
Request a return or exchange within 7 days of delivery. Items must be unused, unwashed, unworn, and returned with original tags, packaging, and accessories.
How to request help
Email siktahaozari@gmail.com with your order number, item name, reason, and clear photos if the item is damaged or incorrect. Our team will share the next steps.
Exchange
Exchanges depend on available stock and size. If the requested replacement is unavailable, we will discuss an alternative or eligible refund.
Refunds
After inspection and approval, refunds are issued to the original payment method where possible. COD refunds may require verified bank or UPI details.
Non-returnable situations
Items that are worn, washed, altered, damaged after delivery, missing tags, or reported after the return window may not qualify.